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Return & Refund Policy – Frequently Asked Questions
Q: Is it possible to return or request a refund for purchased items?
A: All sales are considered final. Returns or refunds are not permitted except in cases where the item is found to be defective. Defective products may be returned or refunded and exchanged for a replacement item of the same or alternative design, color, or size, subject to stock availability.
Q: Are exchanges allowed for purchased items?
A: Exchanges are permitted strictly within seven (7) calendar days from the date of purchase, as evidenced by the original receipt. All exchange requests are subject to TUSCA’s Terms and Conditions. Requests submitted beyond this period will not be accepted.
Q: Can I exchange an item for a different color or design if I am dissatisfied with my purchase?
A: Exchanges are limited to size variations only and are subject to availability of the desired size, color, or design. Exchanges for different colors or designs are not accepted. Furthermore, the replacement item must be of equal or higher value; any price difference must be paid by the customer. No refunds will be issued for any price differences if the replacement item is of lesser value.
Q: Are sale or discounted items eligible for exchange or return?
A: Sale, discounted, or clearance items are strictly non-refundable and non-exchangeable. Such purchases are final.
Q: Is the presentation of proof of purchase required for exchanges or returns?
A: Yes. All exchange or return requests must be accompanied by a valid purchase receipt or invoice. For online purchases, invoices can be retrieved from your TUSCA account under My Account > My Orders > Order History.
Q: Are customers responsible for delivery charges associated with exchanges?
A: Yes. Customers are required to bear any delivery charges incurred for the shipment of exchanged items. Processing of the exchange will only commence upon receipt of payment for delivery fees.
Additional Conditions: